Each order placed on thehookahlab.com requires customer age verification to comply with laws pertaining to the sale of tobacco. To make this a simpler experience for our customers, we've partnered with BlueCheck, a trusted age verification provider, to automate the process.
HOW DOES BLUECHECK WORK?
- BlueCheck uses the information you enter at checkout to automatically and instantly verify most customers when they place an order.
- If additional information is needed to complete age verification, a BlueCheck pop up will appear during checkout and ask you to "Complete age verification". For example, you may be asked to submit a photo ID or the last four of your SSN. You can read more about these verification practices below.
- Once age verification has been completed you will be notified by BlueCheck via the popup or by email, and your order will be moved onto fulfillment.
IF ASKED TO SUBMIT ADDITIONAL INFORMATION TO VERIFY YOUR AGE
Photo ID: If additional information is needed to complete age verification, you may be asked to submit clear and legible photos of yourself holding your ID and a photo of your ID. It is important that your photos meet these requirements otherwise BlueCheck will be unable to confirm your age.
Photos are only reviewed by trained BlueCheck staff, based in Austin Texas. Photos are used for the sole purpose of completing age verification and are securely transmitted via an encrypted protocol. Once verified all photos are removed from online servers.
Please make sure that when you submit a photo ID that it matches the name on your order. BlueCheck will not accept another person's ID, even if valid, for your order.
Last Four of SSN: If additional information is needed to complete age verification, you may be asked to submit the last four digits of your social security number. This information is neither stored nor shared by BlueCheck and is solely used to attempt an automatic age verification.
BlueCheck uses the last four digits of your social security number because it is a very reliable, secure, and unique identifier that can be used to authenticate your age.
WHAT TO DO IF YOU’RE HAVING TROUBLE WITH AGE VERIFICATION
If you are having trouble with age verification, or need help verifying your age, you can contact BlueCheck support at firstname.lastname@example.org.